Frequently asked questions

How do i set up an account
  • In the homepage, sign in or create a new account using the link My Account .
  • In order to make a purchase, you do not need to establish an account; you can also continue shopping as a Guest Shopper.
How many days does it take for beroza to ship a product after having received the order?
The product will reach you within 7 to 10 business days.

What payment methods do you accept online?
We accept Visa, MasterCard and American Express credit cards and debit cards as well as net banking transfers.

Is it safe to use my card on your website?
Our online ordering process is private and secure. The actual payment happens on a secure payment gateway page that is encrypted, protected and processed over a secure server.

How do I track my order?
We will keep you updated on the status of your order from the date of order till dispatch through our Order Tracking page. On dispatch of your order, you will receive your shipment details & tracking number by e-mail. If you have not received our delivery confirmation e-mail, please contact us through the Contact Us form.

Do you charge for shipping?
No. We do not charge you for deliveries within India.

How can I modify/cancel an order?
You can modify/cancel your order by e-mailing us at hello@beroza.in within 12 hours of placing your order. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we will be able to support your request only if it is received within the stipulated time frame.

Are you able to gift-wrap purchases?
At this time we do not have the option of adding a gift wrap of choice. We understand that our products are popular gift ideas. Our packaging of the product will include our designer boxes that are quite attractive and do not need further gift-wrapping.

Can I change my shipping address after having placed my order?
Yes. If you would like to change your shipping address, you will need to contact us (hello@beroza.in) within 2 days of placing your order with the alternate delivery address. We will send you an e-mail reply to confirm this request.